1. You should expect the products to be well made but there may be slight size and colour variations characteristic of hand craft. Also, precise colour accuracy online depends in part on how computers and monitors are set up.
[For colour calibration suggestions, click HERE]
2. Our website is designed, managed, and completely controlled in the UK by One Village Ltd. When you order, we use «SparkPay» only to manage and collate your shopping cart.
When from the shopping cart you click the «Checkout» button, you then have the choice to pay either with your card or by using PayPal. According to your choice, your order is sent by SparkPay to either Worldpay or PayPal secure systems and they alone process your payment.
3. Your order is in your control and is not sent to us until after the necessary payment process is completed. Within seconds after that, we send an automated email confirmation. If anything is not what you intended, or if you wish to cancel your order, please email us straightaway.
If you do not receive our confirmation, you shoul also contact us because we may have an incorrect email address.
4. We aim to dispatch within 48 hours (except weekends or holidays), or to tell you if a longer delay is likely. If the delivery address is outside the UK, we might first need to receive an additional payment towards the extra cost of shipping overseas. If the cost of that is not acceptable for you, you can before dispatch cancel the order and receive a refund of what you had already paid.
6. The information collected during the ordering process is kept secure. We share your contact information with the delivery company bringing your order but not with anyone else.
One Village conforms with the requirements of the Data Provection Act 1998. We might use some of the details you give so that we can contact you again – especially to keep you informed about our services, products, and special offers.
If you prefer not to have further emails or other contact from us after this order is completed, please tell us so that we can avoid this.
Email contact: email@example.com. Although we like to keep in contact with our own customers, we do not send bulk marketing emails to others (spam).
7. We want you to be delighted.
If you decide not to keep any of your purchases and from the UK return unwanted articles to us in new condition within 30 days of delivery we will, whichever you prefer, either
 replace (subject to availability), or  refund your account the amount you paid us.
If you return something because you have changed your mind or had ordered in error, your return postage costs are not normally refunded.
Please use this address for returns: One Village Internet Returns, 27-29 Oxford Street, Woodstock, OX20 1TH.
Please be sure to mention your dispatch note reference number so that we can locate your original order. (That number appears on the dispatch note, on the parcel label, and in the dispatch confirmation email that we always send when dispatching orders placed with us online.)
Sorry, this offer does not apply to customers outside the UK. In UK, this is extra to your UK statutory rights; your UK statutory rights are not affected.
In addition to our offer, UK customers have a statutory right to cancel their order, return unwanted goods and receive within 14 days a refund for the cancelled goods.
If after receipt of goods you intend to exercise cancellation as your statutory right, you must write to us within 14 days of the date of delivery. Write to us at:
ONEVILLAGE.COM, CHARLBURY, OX7 3SQ or email us (firstname.lastname@example.org),
or fax us on 01608 811911.
If you wish, you may use the Consumer Contracts Regulations Model Cancellation Form which is available by clicking HERE.
Returned products cancelled in this way must reach us within 14 days of your notice of cancellation. The cost of the return must be met by yourself and we estimate that to be £20 or less from most UK locations. The cost to return each 3x2M coir might be up to about £30.
Please tell us that you have sent off the goods, which courier you have used and their tracking number.
6. If we make a mistake, or if you have any queries or are unhappy with any aspect of our service, please contact us.
We aim to respond promptly, at most within a week.
Click here to send an email. Phone us on 01608 811811. Or write to: ONEVILLAGE.COM, CHARLBURY, OX7 3SQ
7. Service is supplied by One Village Ltd., Charlbury, Oxfordshire, UK. All transactions subject to English law.
ONE VILLAGE LIMITED, CHARLBURY, OX7 3SQ (UK)
TELEPHONE 01608 811811 FAX 01608 811911
A COMPANY REGISTERED IN ENGLAND AND WALES. COMPANY REGISTRATION NUMBER 6894756.
VAT REGISTRATION NUMBER GB311 5832 87.
Internet customers are automatically enrolled in our free email subscription service to receive product and information updates.
Our emails sometimes include special offers. If you prefer not to receive such information or offers, please say so in the Special instructions box when you reach the checkout.
You can, of course, also unsubscribe at any time.